Everything You Should Look for When Choosing a Commercial HVAC Company

Worker repairing ceiling air conditioning unit

A recent survey shows that 50% of employees want their employers to ensure that the workplace has the right temperature. This stat tells you that making your commercial property comfortable should be a top priority.

And what other better way than to ensure that your commercial HVAC system is functioning at its best? That means finding a reliable commercial HVAC company to come in and get your system up and running as soon as possible every time it breaks down.

But with so many commercial HVAC companies in Baltimore, MD, how do you know which one to choose? You’ll only pick the right HVAC service provider if you understand what to look for when navigating the available options.

Here are the things you should focus on to ensure that you get reliable commercial HVAC services worth the money you pay to get your HVAC fixed.

Expertise and Specialization

The first thing you’ll want to focus on is the company’s expertise. With so many commercial HVAC services in Baltimore, it’s vital to find one with extensive knowledge working on commercial HVAC systems.

The best way to know if a company is an expert in commercial HVAC is by looking at the types of systems they work on and their areas of specialization. For instance, some companies might only work on smaller split systems, while others might be experts in ductwork and large units.

It would be best if you also found a company that specializes in servicing the same type of HVAC system you have in your business. You should also prioritize a company specializing in HVAC systems for commercial properties.

Unlike residential HVAC systems, commercial HVAC systems are large and may be complicated. You want to ensure that the company you choose can comfortably work on your large-scale commercial HVAC system.

That way, you can be confident that they have the necessary skills and experience to get the job done quickly and efficiently.


Along with the company’s expertise, you should also look at their experience. This means looking at how long they’ve been in business and how many commercial HVAC systems they have worked on already.

An excellent way to assess this is by seeing if they can provide case studies of some of their past projects.

You can also ask the commercial HVAC companies you’re considering how long they’ve been in the industry. Ask them whether they have handled projects similar to yours. Also, it would help to know whether they have encountered challenges in completing previous projects and how they’ve overcome them.

The more experience the company has, the easier it will be for them to identify and solve potential problems with your HVAC system. An experienced company will also have the tools to service your HVAC and prepare it for summer.

Customer Service

Customer service is another vital aspect you should focus on when narrowing down your options for HVAC commercial companies. Remember that you’ll be working with this company for a long time, so it’s essential to ensure that they’re easy to work with.

You can assess the company’s customer service by scheduling a consultation. This will allow you to see how they treat their potential clients. You should also note how long it takes them to answer your calls and queries.

If they’re responsive and accommodating during the consultation, then that’s a good sign that they’ll be just as helpful once you start working with them. A company with quality customer service will be willing to provide after-sale services and maintenance agreements.

You can also tell if the company will serve you best by their willingness to conduct an initial physical assessment of your HVAC system. The company should also be able to provide you with a detailed report of what they think is wrong with your system and how they plan to fix it.

The Pricing Structure

You’ll want to take a close look at the company’s pricing structure. Remember that you’re running a business, so you need to be mindful of your budget.

When looking at the  HVAC commercial companies’ prices, compare their rates with other companies in Baltimore. Request free quotes from at least three or four providers so you can see if they’re all within the same price range. That way, you can be sure that you’re getting a good deal.

It would also help to find a company that offers financing options. These options will make paying for their services easier without worrying about going over your budget.

If you have any questions about the companies’ pricing, ask them about it when meeting with representatives. You should also find out whether their prices are fixed or if they offer discounted rates for long-term contracts or timely payment.

License and Certification

Before committing to a commercial HVAC company, it’s also essential that you check their credentials. The most reliable providers are those who are certified by the North American Technician Excellence (NATE) organization.

This certification is awarded only to those who have proven their knowledge and experience in HVAC systems. You can look for the NATE logo in the company’s marketing materials to ensure that they’re certified.

Aside from NATE certification, the company should also have a license to operate in your state. In Baltimore, MD, an HVAC company might have different types of licenses. These include journeyman, limited, master restricted, and master license.

You can learn more about these types of licenses by clicking here. Make sure that their license is up-to-date and that they’re compliant with all the necessary regulations.

You can usually find this information on the company’s website. If you can’t find it there, you can always give them a call and ask about their licensing and certification. If you’re still not sure, contact your local licensing authority to verify the validity of the company’s license.

Independent Online Reviews

In today’s digital age, it’s easy to find out what other people are saying about a particular company. With just a few clicks, you can read reviews and testimonials from the company’s past clients.

This is a valuable resource that can help you learn more about the company’s quality of service. It would be best to look through multiple reviews and testimonials, as this will give you a more well-rounded view of the company.

Most HVAC companies will include reviews and testimonials on their websites. But if you can’t find them here, you can check third-party websites like Yelp, Google Plus, and Angie’s List.

Keep in mind that while these reviews can be helpful, they shouldn’t be the only thing you use to judge a company. It’s also essential to schedule consultations so you can see if their service matches the reviews and your needs.

Willingness to Provide References

When meeting with representatives from each company, ask if they’re willing to provide references. A good HVAC company will have no problem giving you the contact information of some of their past clients.

This will allow you to speak with people who have worked with the company and see if they’re satisfied with their services. This is a crucial step in choosing the right commercial HVAC company, as it will help you make an informed decision.

Ensure that you reach out to these references and ask about their experience working with the company. Ask them about the quality of service they received. They’ll tell you whether they had any problems and whether they would recommend the company to others.

You should ask these references whether the commercial HVAC company was timely. Find out whether the professionals delivered the desired results. If the company ticks all the boxes, you can trust its team to service your commercial HVAC system.


When choosing a commercial HVAC company, it’s also crucial that you check their insurance policies. In the event of an accident, while they’re on your property, their insurance will cover any damage or injuries.

It would be best if you found a bonded and insured HVAC company. A bonded company has a surety bond, meaning that the company has a financial guarantee in case they cause any damage to your property. Bonding will also ensure that no one holds you responsible if the commercial HVAC company doesn’t pay its technicians.

The insurance will protect you from any legal liability if one of their employees suffers an injury while working on your HVAC system.

You can ask the company to provide proof of their insurance policies. If they’re unwilling or unable to do so, you may want to look for a different company that’s more willing to cooperate.

Availability of an Energy-Efficient System Option

It’s essential to look for a commercial HVAC company that offers energy-efficient options. This will ensure that your system effectively heats and cools your property while saving you money on utility bills.

HVAC systems can consume a lot of energy. The consumption level may increase as the system gets older. As such, it’s crucial to choose a company that can provide energy-efficient options.

During your consultation, you can ask the company about their energy-efficient system options. Working with a company with efficient systems will ensure that your business doesn’t struggle with high electricity bills.

The professionals from the commercial HVAC company should be able to help you choose an energy-efficient system that meets your needs.

Warranty Terms

When choosing a commercial HVAC company, it’s important to find one that offers a warranty on its services. A good company should be willing to provide some assurances regarding the quality of their workmanship.

With proper maintenance and care, a standard HVAC system will last for several years. But sometimes, things can go wrong, and repairs or replacements may be necessary.

In these cases, it would be best to have a warranty from the company to cover the cost of repairs or replacements. This will ensure that you don’t have to pay out of pocket if something goes wrong with your system. The company should also offer a warranty on any parts they install.

Technology Savvy

When choosing a commercial HVAC company, you should also look for one that’s technology savvy. The best professionals in this field will have the latest tools and equipment needed to service your system.

Technology is constantly evolving, and it’s vital to choose a commercial HVAC company that keeps up with the times. This means that they should have the latest diagnostic tools and software. The company should also have digital controls for your system.

These technologies will make it easier for the HVAC company to spot any potential problems with your system and address them quickly. This will help to prevent any major issues from developing. It will also save you money by preventing costly downtime in your business that may occur if your HVAC system has problems.

The company should also be able to offer you a mobile app that allows you to control your HVAC system remotely. This can be a helpful feature, especially if you have a busy schedule.

Safety Guarantees

When choosing a commercial HVAC company, you should also look for one that offers safety guarantees. This means that the company should have procedures to protect you and your property. Pay attention to whether the company makes explicit statements about the steps they’ll take to ensure safety.

The best commercial HVAC companies will be the ones whose systems have safety features. For example, some systems have automatic shut-off valves that close if there’s a gas leak. This will help to prevent any accidents from happening.

Safety should be a priority for a commercial property because it can protect your employees, customers, and inventory. You wouldn’t want to go out of business because of an accident that could have been prevented.

A good HVAC company will be able to offer you peace of mind by providing safety guarantees.

Find the Best HVAC Companies in Baltimore, MD

When exploring commercial HVAC companies, Baltimore, MD, will offer you a wealth of options to choose from. Now that you know how to choose the best commercial HVAC company in Baltimore, you might be ready to make your choice.

If you’re at the decision-making point, look no further than Rowbel Services. We are a trusted HVAC company with over 20 years of experience providing high-quality HVAC installation and repair services across Maryland. Contact us today to find out more about our commercial HVAC services.

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